The term ‘we’, ‘us’, ‘our’ refers to the owner of the website: Carelinx  LTD whom is registered at & operates from Office 28, Titan Business Centre,Park House, Birstall, WF17 9PH 

Carelinx LTD is a registered company in England & Wales, registration number: 12263107. 

The term ‘you’ refers to the user or viewer of our website. This privacy policy sets out how we at Carelinx LTD use & protect any information that you provide us when you use our website. 

With the new EU legislation effective 25/05/2018 pertaining to GDPR (general data protection regulation), our privacy policy document has been amended on 08/02/2020 to outline to our website visitors what data is collected, how we store it, how we use it & how you can access it. We collect data from visitors to our website to help improve & streamline our online services as well as gauge the volume & analytical data of website traffic & capture data supplied by our customers for either services or functionality built in to our website. 

Our commitment.. 

We are committed to providing transparency & visibility to the services we use to capture & manage data when visiting our website. We have compiled a table below of the services we employ to capture & manage data via our website. Each external service such as Google Analytics, Mailchimp, Cloudflare etc have their own set of privacy policies which outlines how they manage the data passed through to their services. For ease of our visitors we have provided links to their respective websites & privacy policies.

What data does our website collect & how do we store & use it?

We are committed to ensuring that your privacy is protected at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you comply with any changes.

Controlling your personal information.. 

You may choose to restrict the collection or use of your personal information in the following ways: 
Whenever you are asked to fill in a form on the website, look for the box that you can tick or untick to indicate that you do not want the information to be used for direct marketing purposes.

When subscribing to a mailing list you will be asked to double opt-in to ensure you are the intended recipient of the mailing list & to also confirm that you are.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by unsubscribing via the link in the last communication or contacting us directly.

What are my individual rights? 

The right to be informed
The right of access 
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making & profiling 

Read more by clicking here. 

How do you enforce these rights & how can I amend my data if it is wrong? 

We have outlined above the type of data captured, how it is stored & for how long. We have installed software to aid restriction, deletion, migration & information. You can make your request online or contact us directly should you have any further questions. 

Disclosure.. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address on our contact page. We will promptly correct any information found to be incorrect. 

What information we collect.. 

Features on this website may collect the following information:
Your name & contact information including email addresses & telephone numbers
Demographic information such as your address, preferences and interests
Other information relevant to customer surveys and or offers 

Ways in which our website may capture your personal information..

By filling in & submitting a contact form or booking form
By subscribing to a mailing list
By using social media links
By interacting with an online chat client
By commenting on posts or pages on our website

Analytics & web tracking.. 

Our website has tracking software installed which allows us to view our visitors via Google Analytics. Google Analytics is a service provided by Google which allows us to view who has visited our website & when. This service does not reveal any personal information about our clients, it simply shows us, in a set period, how many people have visited our website, which town or city they have come from, what search term they used to find us, what type of device was used in their session & what language they speak. No personal information such as name, address or contact information is collected. 

What we do with the information we gather? 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping

We may use the information to improve our products and services

We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or postal mail. We may use the information to customise the website according to your interests

Security.. 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

How we use cookies.. 

Since 26th May 2011 under the EU Cookie Law (e-Privacy Directive) we are required to inform you that our website uses cookies, like most other websites do. Cookies are used to remember things & to help provide you with the best experience whilst using our website. Cookies are small files that are placed on your computer or mobile device when you browse websites. Cookies often store your settings for a website, such as your preferred language or location. When you return to the site, your browser sends back the cookies that belong to the site. This allows the site to present you with information customised to fit your needs.

Cookies can store a wide range of information, including personally identifiable information (such as your name, address, email address, or telephone number). However, this information can only be stored if you provide it – websites cannot gain access to information you didn’t provide to them, and they can’t access other files on your computer. 

How do cookies help?

They make our website work as you’d expect 
They improve the speed & security of the website
They continuously improve our website for you
They make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

 Links to other websites.. 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question. 

Consent.. 

By consenting to our privacy policy you are giving us permission to process your personal data specifically for the purposes intended & outlined above. By continuing to view & access our website you understand what has been outlined & agree with our terms & conditions, terms of service, privacy policy & cookie policy.